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Roles & Players ​

The player directory is where staff find players, and a player's profile is where their role and record are managed. For how roles map to permissions, see the role hierarchy.

Player directory ​

Players lists every player with their wins, losses, KDR and Elo. Search by name and narrow the list with the filters:

  • Elo Range: slider.
  • Filter by Country.
  • Played Matches, Online and Registered.
  • Live on Twitch, once Twitch is set up. Players who are live carry a Live tag in the list.

Match organizers and above also get:

  • Filter by Privilege: one or more roles.
  • Minimum Sanctions, and Banned, Gagged and Muted toggles.
  • The Privilege and Last Sign In At columns.

Sort by name, Elo, last sign-in, or Privilege, which sorts by rank in the role hierarchy rather than alphabetically. Back returns you to the page of results you left.

Managing roles ​

A player's role is changed inline on their profile. Match organizers and above can change the role of players at or below their own role, to any role up to their own: User, Verified User, Streamer, Moderator, Match Organizer, Tournament Organizer, or Administrator. Most features are gated by a minimum role, so promoting a player unlocks every feature at or below their new role.

Role permissions ​

Settings → Application → Players sets:

  • Minimum Role Allowed to Create Matches
  • Minimum Role Allowed to Create Tournaments
  • Minimum Role to Connect to Dedicated Password-Protected Servers
  • Force Player Name Registration: new players must submit a name to use on the platform.

Name changes ​

When names need approval, a player's new name only shows once an admin approves it. The name field tells them so ("An admin approves name changes before they show."), and they're notified either way. Staff get a Name change requests notification, which can also be posted to Discord.

Sanctions ​

Moderators and above can warn, ban, mute, gag and silence players whose role is below their own, from their profile, from chat, or from a community server's player list. Sanctions sync across matches and servers, VAC bans on Steam create bans automatically, and abandons and tournament no-shows escalate on their own.

See Moderation & Sanctions for sanction types, durations, warnings, and the automatic sanctions policy.

Maintenance ​

The Danger Zone on Settings → Application → Players runs jobs across every player in the background. The reindex and the recompute show live progress and can be cancelled.

  • Reindex Search: re-syncs every player's name, Elo, stats and sanctions into the search index, for when a player looks out of date in search but their profile is correct.
  • Recompute ELO: wipes and rebuilds every player's Elo by replaying all finished matches in order, and each season's Elo when seasons are on.
  • Scan Steam Bans: re-checks every player who has been on a lineup for Steam VAC and game bans.

These run automatically when needed; only trigger them by hand if you have to.

Organizers chat ​

Match Organizers and above get an Organizers chat room for coordinating events out of public view. It keeps 90 days of history by default, and goes by the role a player holds now: someone demoted below Match Organizer stops receiving it straight away. See Chat.